Privacy Policy
1. General Provisions
This Privacy Policy describes how our website collects, uses, stores, and protects information of users who access and use our services in the United Arab Emirates. The administration of this website is committed to complying with the applicable laws of the UAE, including the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, as well as international standards such as the General Data Protection Regulation (GDPR). By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy. Our aim is to ensure transparency, accountability, and respect for your personal rights and freedoms.
2. Information We Collect
We may collect personal data directly from you or automatically when you interact with our website. The types of data we collect include:
- Identification data such as your name and contact details when voluntarily provided.
- Technical data such as IP address, device information, browser type, operating system, and cookies.
- Usage data, including browsing activity, interaction with website features, and navigation history.
- Communication data, including information provided through forms, inquiries, or feedback messages.
- To provide and maintain access to our website and services.
- To personalize user experience and improve website functionality.
- To communicate with users regarding inquiries, updates, or relevant information.
- To ensure security and prevent unauthorized access, misuse, or fraudulent activity.
- To comply with legal obligations and regulatory requirements under UAE law.
- For analytical and statistical purposes to enhance website performance.
- With trusted partners who provide technical support, hosting, or analytics services.
- When required by applicable UAE laws, regulatory authorities, or court orders.
- In the event of corporate restructuring, merger, or transfer of business assets.
- With service providers under contractual obligations that ensure compliance with data protection regulations.
- The right to access personal data collected about you.
- The right to request correction or updating of inaccurate information.
- The right to request deletion of data when it is no longer necessary or legally required.
- The right to object to certain processing activities or restrict processing.
- The right to data portability, where applicable.
- The right to withdraw consent for processing where consent is the legal basis.
The collection of this information is limited to what is necessary to deliver our services and improve user experience. We do not collect sensitive categories of personal data unless required by law or explicitly authorized by you.
3. How We Use Information
The information we collect is used for the following purposes:
We process personal data based on legal grounds permitted under UAE legislation and GDPR, including your consent, legitimate interests, and compliance with legal obligations.
4. Data Protection and Retention Period
We implement appropriate technical, administrative, and organizational measures to safeguard your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. Data is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Retention periods are determined based on the nature of the data, legal obligations in the UAE, and operational needs. When data is no longer required, it is securely deleted or anonymized to prevent identification.
5. Disclosure of Data to Third Parties
We may share personal data with third parties under limited circumstances, including:
We do not sell or unlawfully transfer your personal data to unrelated third parties. Any data transfers outside the UAE are conducted in accordance with applicable data protection standards, including GDPR requirements.
6. Use of Cookies
Our website uses cookies and similar technologies to enhance user experience, monitor performance, and analyze website usage. Cookies may collect technical data, preferences, and session information. Users are informed about the use of cookies and may choose to control or disable them in their browser settings. Disabling cookies may limit access to certain features of the website but does not prevent the basic functionality of our services.
7. User Rights
Users of our website have the following rights under UAE law and GDPR:
Requests can be submitted through our contact form, and the administration will respond in accordance with UAE legal requirements.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in practices, legal requirements, or website operations. Updated versions will be posted on this page with a revised date. Users are encouraged to review this page periodically to stay informed about how their personal data is protected and managed.
9. User Consent
By using our website, you confirm that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data in accordance with the provisions outlined herein. Continued use of our website after updates to this Privacy Policy indicates acceptance of the revised terms.
🏢 ConnectTV
📍 API World Tower 35, Khalid Bin Al Waleed Road, Bur Dubai, Dubai, UAE
📞 +971 4 163 2646